My AI’s underlying technology relies on OpenAI’s technology which was trained on a large and diverse text corpus, including various types of text such as books, articles, and web pages. Snapchatters can easily send feedback to our team by long pressing on any response from My AI to share more on what they’d like to see more or less of while we continue to train My AI. In these early stages, My AI may answer incorrectly, provide biased answers, or note it is unsure of the answer so don’t rely on its advice. We encourage Snapchatters to submit feedback to us, especially if something goes wrong, so we can work to evolve the technology along with OpenAI. Like other types of artificial intelligence and machine learning technologies, AI chatbots improve the more they are used.

We’re also working on adding additional tools to our Family Center around My AI that would give parents more visibility and control around their teen’s usage of My AI. This tool, called Here For You, will show up in chats with My AI. In addition, if Snapchatters search for a range of mental health issues anywhere on Snapchat, they will be served resources from expert organizations. Blocking results for drug keywords and slang is also part of how we’ve customized My AI.

We integrate the same safeguards and tools we use across Snapchat. While My AI was programmed to abide by certain guidelines so the information it provides is not harmful (including avoiding responses that are violent, hateful, sexually explicit, or otherwise dangerous and avoiding perpetuating harmful biases), it may not always be successful. My AI is powered by OpenAI and built on its technology, and it has been trained on a diverse range of texts. We care deeply about the safety and wellbeing of our community and work to reflect those values in our products. My AI is an experimental, friendly, chatbot currently available to Snapchat+ subscribers.

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